Frequently Asked Questions
Everything you need to know about your Itzy Ritzy favorites.
How long will it take for my order to ship?
Standard orders typically process within 1-3 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for unused, unwashed items in their original packaging. Please note that final sale items and gift cards are non-returnable.
How do I clean my Itzy Ritzy diaper bag?
Most of our vegan leather bags can be spot cleaned with a damp cloth and mild detergent. For fabric inserts, we recommend gentle hand washing and air drying to maintain the material integrity.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on the destination and package weight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Shop Pay Installments for flexible budgeting.
Are your products safety tested?
Absolutely. All Itzy Ritzy products, especially our silicone teethers and pacifiers, are rigorously tested to meet or exceed ASTM safety standards and are free of BPA, PVC, and phthalates.